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When will my order ship?

Our products usually ship within 1-2 BUSINESS days (business days do NOT include weekends or holidays)! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

My package says delivered, but I didn’t receive it.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further!

Do you offer free shipping?

Yes. All US orders will be shipped for free.

Why is my order unfulfilled?

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

My international tracking is not updating.

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays.

In the meantime here are some things that might help you locate your package:

If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.

If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.

Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.

If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team with your order number!

Can I have my order delivered to a PO Box address?

Yes! We do deliver to PO boxes.

Can my parcel be redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address.
You should still be able to update your address on the USPS website, though!

Are there any known delivery delays in my area?

For more information on delivery delays worldwide, please reference the following link to view all USPS Service Alerts: https://about.usps.com/news/service-alerts/welcome.htm

We also recommend visiting the website for your local post office for delays specific to your city!

Please note, Bayyess is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.

Delivery and Returns Delays

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our Warehouse

Please allow our full shipping times to pass before reaching out to our Customer Care team!

For domestic orders, Delivery time may take up to 5 business days.
For international orders, Delivery time may take up to 21 business days.

If your order is traveling beyond these time frames, please email our Customer Care team by contacting with your order number and tracking information so that we may assist you further!

For returned orders, please note that we will issue a full refund for your order once it is received at our Warehouse and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!

How do I track the delivery of my order?

Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

You can also track your order using the following links:

USPS Tracking: https://tools.usps.com/

UPS Tracking: https://www.ups.com/

What should I do if my order hasn’t been delivered?

If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order.

If your order has exceeded typical shipping times, please email our Customer Care team within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further.